Description
Your front desk, contact center, and administrative teams are usually the first people a customer meets. The First Impression Assessment measures what that encounter is actually like, from the outside, without the assumptions that come from working inside the organization.
We assess arrival and greeting, telephone handling, email responsiveness, web and scheduling access, and the professional standards your customer-facing staff are working from. Findings come back as a written brief with recommendations ranked by impact, so you know what to fix first rather than receiving a list of everything at once.
Select your tier above based on how many assessments you need. Pricing is published and fixed, with no negotiation and no proposal process.
How booking works. A 25% deposit is due at booking, or you can pay in full. Your Introductory Consultation follows, where we confirm scope and fit. You then have 24 hours after that consultation to change your mind, and everything you paid is refunded, deposit included.
