Description
Organizations do not drift in a quarter. They drift over years, and by the time it shows up in customer complaints the gap has been widening for a long while. An annual reset is how you catch it.
This session does two jobs at once. It refreshes your customer service standards, built on the general standards we prescribe and then customized with the requirements specific to your company. And it reconnects your workforce with the organization: the year in review, leadership updates, technology and AI changes, new policies, organizational changes, strategic priorities, and what is coming next.
It is also an assessment. We test comprehension in an interactive format that takes minutes rather than hours, then customize the report to show exactly where understanding breaks down and which training closes the gap. You finish the session knowing what your teams actually absorbed rather than assuming.
Select your format and group size above.
On-site travel. For on-site sessions, the client covers travel, lodging, ground transportation, meals, and any materials shipping, billed at cost with receipts and estimated in writing before booking.
How booking works. A 25% deposit is due at booking, or you can pay in full. Your Introductory Consultation follows, where we confirm scope and fit. You then have 24 hours after that consultation to change your mind, and everything you paid is refunded, deposit included.
