Description
The Art of the Welcome is not a job title. It is a discipline, and it belongs to every role where a person meets your organization for the first time: front desk teams, contact centers, patient access, member services, administrative professionals, client success, concierge, and government service representatives.
This workshop takes those principles and applies them to your organization specifically. We build the session around your service standards, your procedures, and the channels your customers actually arrive through, so what your team practices is what they will do on Monday.
Select your format and group size above. Virtual sessions run remotely. On-site sessions are delivered in person at your location.
On-site travel. For on-site sessions, the client covers travel, lodging, ground transportation, meals, and any materials shipping, billed at cost with receipts and estimated in writing before booking.
How booking works. A 25% deposit is due at booking, or you can pay in full. Your Introductory Consultation follows, where we confirm scope and fit. You then have 24 hours after that consultation to change your mind, and everything you paid is refunded, deposit included.
